Refund Policy
Effective Date: 24 Jan 2024
At Alviolabs, we strive to provide exceptional AI-powered solutions and services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our products and services. By purchasing or subscribing to our services, you agree to this policy.
1. General Refund Eligibility
Refunds may be granted under the following conditions:
– The request is made within “7 days” of the initial purchase.
– The issue pertains to a failure or error in our service delivery that is directly attributable to Alviolabs.
– Refund eligibility is subject to a thorough review of your case by our team.
2. Non-Refundable Items
The following items and services are non-refundable:
– Custom AI solutions or services that are tailored to your specific requirements.
– Subscription fees for completed billing cycles.
– Fees for one-time services that have already been delivered or initiated.
– Any charges incurred through third-party integrations or tools.
3. Refund Process
To request a refund, follow these steps:
1. Contact Us: Send a written refund request to Support@alviolabs.com with the subject line “Refund Request.” Include the following details:
– Your name and contact information.
– The order number or invoice number.
– A detailed explanation of the issue and why you are requesting a refund.
2. Review: Our team will review your request and may contact you for additional information or clarification.
3. Resolution: We will notify you of our decision within “5-7 business days” after receiving your complete request. If approved, the refund will be processed to the original payment method.
4. Refund Methods
Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take “5-10 business days” for the refund to appear in your account.
5. Disputes
If you disagree with our refund decision, you may contact us at support@alviolabs.com to escalate your case. We are committed to resolving disputes in a fair and timely manner.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting the updated policy on our website. Please review this policy periodically to stay informed of any updates.
7. Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us:
Email: info@alviolabs.com
Address: [Insert Company Address], Ireland
Thank you for choosing Alviolabs.com. We value your trust and are committed to delivering high-quality AI solutions.